Privacy & Cookie Policy
Last updated: September 2026
Sillan Tours Ltd. (“Sillan Tours”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy & Cookie Policy explains how we collect, use and protect personal information when you visit our website, contact us or use our services.
1. Who We Are
Sillan Tours Ltd. is a private coach company based in Shercock, Co. Cavan, Ireland. We provide commuter bus services as well as coach hire services including private hire, day trips, airport transfers, city tours and school tours.
For questions about this Privacy & Cookie Policy or how we handle your personal information, please contact:
Sillan Tours Ltd.
Shercock, Co. Cavan
Ireland
Email: info@sillan.ie
Telephone: (042) 966 9130
2. Information We May Collect
Depending on how you use our website and services, we may collect information such as:
Your name
Email address
Telephone number
Details you provide when making an enquiry
Information relating to a coach hire or travel enquiry
Correspondence you send to us
Technical information about your visit to our website, such as your IP address, browser type, device type and pages visited
Cookie and similar technology information, where applicable
Please do not provide sensitive personal information through our website unless it is necessary for the service you are requesting.
3. How We Use Your Information
We may use your personal information to:
Respond to enquiries and requests for information
Provide quotations for coach hire or other services
Arrange and administer services you have requested
Communicate with you regarding a booking, enquiry or service
Maintain appropriate business and accounting records
Improve the operation, security and performance of our website
Comply with our legal and regulatory obligations
Prevent fraud, misuse or security incidents
We will only use personal information where we have a lawful basis for doing so.
4. Our Lawful Bases for Processing
Under the General Data Protection Regulation (GDPR) and applicable Irish data protection law, we may process your personal information on one or more of the following grounds:
Contract: where processing is necessary to provide a service you have requested or to take steps at your request before entering into a contract.
Legitimate interests: where processing is necessary for the legitimate operation of our business, provided that these interests do not override your rights and freedoms.
Legal obligation: where we are required to process or retain information to comply with the law.
Consent: where you have specifically consented to a particular use of your information. Where we rely on consent, you may withdraw it at any time.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties where this is necessary to operate our business or provide our services. These may include website and IT service providers, professional advisers, payment or booking service providers and other suppliers involved in delivering a service you have requested.
We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.
Where third-party service providers process personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection law.
6. International Transfers
Some of the technology and service providers used by our website may process information outside Ireland or the European Economic Area (EEA).
Where personal information is transferred outside the EEA, we will take appropriate measures to ensure that it receives an adequate level of protection as required by applicable data protection legislation.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and regulatory requirements.
The appropriate retention period will depend on the type of information and the reason it was collected.
For example, information relating to transactions may need to be retained for the periods required under Irish tax and accounting legislation.
Enquiries that do not result in a booking or ongoing business relationship will not normally be retained longer than reasonably necessary.
8. Your Data Protection Rights
Under data protection law, you may have the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict the processing of your information
Object to certain types of processing
Request the transfer of your information where applicable
Withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exemptions.
To exercise your rights, please contact us at info@sillan.ie.
We may need to request additional information to confirm your identity before responding to a request.
You also have the right to make a complaint to the Data Protection Commission (DPC), Ireland’s supervisory authority for data protection.
9. Security
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Cookie Policy
10. What Are Cookies?
Cookies are small text files that websites can store on your computer, smartphone or other device when you visit them.
Cookies can perform a variety of functions, including allowing a website to operate correctly, remembering preferences, understanding how visitors use a website and enabling third-party functionality.
Some cookies are deleted when you close your browser, while others may remain on your device for a specified period.
11. Types of Cookies We May Use
Cookies used on our website may fall into the following categories:
Strictly Necessary Cookies
These cookies are required for the website to operate correctly or to provide a service requested by you.
They may include cookies used for website security, session management, cookie consent preferences or other essential functionality.
Because these cookies are necessary for the operation of the website, they generally do not require your consent.
Functional Cookies
Functional cookies allow the website to remember choices or provide enhanced functionality.
Where these cookies are not strictly necessary for a service you have requested, they will only be used with your consent.
Analytics Cookies
Analytics cookies help website owners understand how visitors interact with their website, for example by providing information about pages visited, traffic sources and website performance.
Where analytics cookies are used, they will not be placed on your device until you have provided consent, unless they qualify for a specific legal exemption.
Marketing Cookies
Marketing or advertising cookies may be used to track visitors across websites or measure the effectiveness of advertising.
Where these cookies are used, they will only be activated after you have given your consent.
12. Third-Party Content and Services
Our website may contain links to external websites or use services provided by third parties.
For example, links may direct you to external transport, ticketing, social media or other service providers.
When you visit a third-party website, that organisation may collect information and use cookies according to its own privacy and cookie policies. We are not responsible for the privacy practices of third-party websites.
Where third-party content embedded within our website sets non-essential cookies, such content should not be activated until the appropriate consent has been obtained.
13. Managing Your Cookie Preferences
When you first visit our website, you may be given the opportunity to accept or reject non-essential cookies.
You can change or withdraw your consent at any time through the cookie settings available on the website.
You can also control or delete cookies using your web browser settings. Please note that blocking strictly necessary cookies may prevent certain parts of the website from operating correctly.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
14. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes to our website, services, legal requirements or the technologies we use.
The latest version will be published on this page and the “Last updated” date at the top of the policy will be amended accordingly.
15. Contact Us
If you have any questions about this Privacy & Cookie Policy or about how your personal information is handled, please contact:
Sillan Tours Ltd.
Shercock, Co. Cavan
Ireland
Email: info@sillan.ie
Telephone: (042) 966 9130